Shipping & Handling

Purchase a Vacuum, Deep Cleaner, Steam Cleaner, Sweeper, Mop or Broom, and your entire purchase will ship free! No coupon code needed.

The following standard shipping costs apply to all other orders, and the expedited shipping costs apply to all orders in which expedited shipping is selected.

Business days include Monday–Friday and exclude holidays. Orders received by noon (12:00 p.m.) ET on business days will begin processing the same day. Orders received after noon (12:00 p.m.) ET or on weekends or holidays will begin processing the following business day.

Standard Shipping – Your package will arrive in 5-7 business days*

Expedited Shipping – Your package will arrive in 3-5 business days*

Other Information

If you have a P.O. Box, an APO or a military address, you will need to place your order over the phone by calling BISSELL Consumer Services at 1-800-237-7691, Monday through Friday from 8 a.m. to 10 p.m. or Saturdays 9 a.m. to 8 p.m. ET.

BISSELL uses multiple carriers to ship products. You will receive a purchase confirmation email with a link to your Order Status page where you can track shipping details. These details will also be provided in a shipping confirmation email.

Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email and will be available on your Order Status page.

*Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 15 business days.

Return Policy

BISSELL.com’s return policy is simple and convenient:

• If you’re not completely satisfied with your purchase, return it for a replacement or full refund within 30 days of the delivery date.*
• You can arrange for at-home pick-up of your return
• Pay just $4.95 in return shipping

Return Instructions:

1. Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order.
2. Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.
3. Take the package to an authorized ship center, or if you would like to schedule a pick-up call the FedEx Return Program at (888) 777-6040.

Refund Information:

Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. Note that the original shipping and handling costs will not be refunded.

If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.

Return mailing address:

BISSELL Homecare, Inc.
Returns Department
2345 Walker Ave NW
Grand Rapids, MI 49544-1439