I have an upright deep cleaner. When mixing the cleansing formula do I use it full strength or dilute it in my machine?

Answer: Each BISSELL machine may have a unique mixing or dilution ratio. To ensure you are mixing or diluting properly, please visit our website & locate your machine for more details.

http://www.bissell.com/2X/how-to-use/

For additional assistance, contact BISSELL Consumer Care at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m. - 8 p.m. EST or Sunday 10 a.m. - 7 p.m. & a representative would gladly assist you.