My CleanAlong vacuum brush is not rotating. What would cause this?

Answer:    

-Make sure the brush motor is turned on at the hose grip.

-The handle must be reclined. When the handle is locked in the upright position, the brush motor automatically shuts off.

-Make sure the brush is free of debris. The machine has an automatic brush shut off switch that will turn the brush off if an object is lodged in it.

-Ensure the brush and belt are intact. Remove the access panel by taking the two screws off . Pull up on the front of the access plate, then pull up on each of the sections of the access plate.

If a new belt or brush is needed, the parts can be ordered from BISSELL Consumer Services either online at http://www.bissell.com under the Parts and Accessories tab or by calling 1-800-237-7691, Monday - Friday, 8 a.m. to 10 p.m. or Saturday, 9 a.m. to 8 p.m. ET.

If you are still having difficulty, we recommend taking your machine to a local Bissell service center for repair. To locate your nearest BISSELL Authorized Service Center, please go to www.bissell.com. Click on the Customer Support tab near the top of the homepage and enter your zip code in the Service Center locator box to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.