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My OptiClean® bag door will not latch. What do I do?

Answer: 1. First, open the bag door and check to see if the bag is inserted properly.

42Q8 bag door

2. The bag should be inserted towards the inside of the dirt bin where the hole of the bag faces the hole of the suction inlet.  Insert arrow down.

42Q8 bag

3. Once the bag slides down in the white bag holder the bag holder should be pulled outward to click into place. If the bag holder isn’t clicked in to place, the door won’t close.

42Q8 bag holder

4. The door should now be able to be closed properly, if not try readjusting the bag again. 

Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!


Located on the white label above, usually on the back of the machine.

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