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The belt on my Big Green Deep Cleaning Machine® keeps falling off. What should I do?

Answer: Try putting the belt back on. To do this, pull a black tab located on the gray divider between the brush roll and the two rollers. Lift the brush roll out and replace the belt.

If the belt continues to fall off, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.

Located on the white label above, usually on the back of the machine.
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