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How can I get my Big Green Complete® to suction with the hard floor tool?

Answer: Let’s check out a few things for repair.

 -Check for suction at motor duct gasket.

7700 duct

If no suction at the motor duct; the next step

 would be taking your machine to a BISSELL

Authorized Service Center. Here is a link to

search for a location: http://www.bissell.com/service-centers/?zip=Enter%20your%20zip%20code&distance=50

-Remove the wands from the Grip Trigger handle and check for suction at handle. 

-If there is suction, make sure there are no clogs in the wands, and all wand pieces are firmly pressed together.                                                                                          

-Check the position of the micro-fiber pad also; check out our photos.

7700 suction pad

 

Located on the white label above, usually on the back of the machine.
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