My Symphony™ Vac & Steam, model 1132 series feels hot to the touch below the dirt cup. Why?
Answer: 1. The lower area of the unit under the dirt cup will become warm to the touch after it has been used or has been sitting on for a period of time. This is normal for it to feel warm to the touch.
2. Do not put hands down near the mop head while steaming. When finished steaming, allow the foot to cool for a few minutes before removing the pad.