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My Lift-Off 2-in-1 Stick Vac, Model 1189 Series has no power. What do I check?

Answer:
  • Is the battery fully charged?
    • If no…
      • Make sure the unit is in the “OFF” position before charging.
      • Plug unit into wall outlet. The red indicator light will illuminate & remain on when plugged in. Charge the unit completely for 16 hours prior to first use.
      • When the unit is fully charged the indicator light will change from red to green.
      • When the unit if fully discharged, approximately 6 hours of charging is required for the battery to regain full capacity.
      • The unit will run up to 21 minutes once fully charged.
        • PLEASE NOTE: The adapter may become warm during charging- this is normal.
      • If the machine does run, but not for the full 21 minutes, a new battery pack may be needed.  Please contact BISSELL Consumer Care to place an order at 1-800-237-7691 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST.
  • Is the power cord plugged firmly in the outlet?
    • If yes, the power cord is firmly plugged in…
      • Check for a blown household fuse or breaker.
      • Check to see if charger is warm
        • If the charger is warm, please contact BISSELL Consumer Care at 1-800-237-7691 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST.
        • If the charger is Not warm, the charger will need to be replaced.   Click here to place an order:  http://www.bissell.com/parts/?sc=part&partid=30536&cid=ccsocial
    • If no, the power cord is not firmly plugged in…
      • Plug cord firmly into outlet.
    • If still no power, and the battery pack has already been replaced please contact BISSELL Consumer Care at 1-800-237-7691 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST.
Located on the white label above, usually on the back of the machine.
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