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The Pet Lifter Bar on my PowerGroom® Pet vacuum isn't working properly. What should I check?

Answer: 1. The height adjustment knob should be set low enough that the pet hair lifter bar can touch the ground. (See picture below.)

PowerGroom vacuum height adjustment knob

 

2. Check the Lifter-Bar for correect installation. The word, “front” appears on one edge of the Lifter-Bar and the underside of the lifter-bar housing. (See picture below.)

 

PowerGroom vacuum lifter bar installation

 

 

3. Now, check that the Lifter-Bar can freely move forward and backward. The Lifter-bar should freely “float” forward and backward (to self-adjust to carpeting).

a) If the Lifter-Bar sticks and doesn’t easily move forward and backward, completely remove the 2 screws on either end of the lifter bar and re-attach them. Note: the screws must be inserted into position slowly. If a screw gets wedged against a bracket, slightly unscrew, wiggle the bracket, and reinsert the screw.

b) If this doesn’t work, try holding each end of the Lifter-Bar and  manually force both ends (at the same time) forward and backward 20-30 times to widen the screw-hole (pictured below).

 

PowerGroom Pet hair lifter bar

4. If the above steps don’t work, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. If you’re sent a replacement bar and still have issues, please give us another call.

Located on the white label above, usually on the back of the machine.
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