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My ProSeries Deep Cleaner doesn't have suction. What should I check?

Answer: Let's start by figuring out where your deep cleaner has suciton. If you have suction at the hose, but not at the floor, start below. If you have suction at the floor, but not at the hose, scroll down to find a heading for the troubleshooting steps you're looking for.

Note: Before we begin, make sure the red tank lint screen is secured properly in the tank and has not been dropped into the motor duct or lodged in the diverter gasket, seen below.

ProSeries motor duct diverter gasket

1. First, let’s see if there’s suction at the motor duct.

a. If there is no suction at the duct, at this point it might be best to take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691 and choosing option #1, available 24 hours a day.

 

b. If there is suction at the duct, check if the small rounded tabs on the floor nozzle window are locked into the slots on the base (by the tank)Check to ensure oval seal is in place at the top of floor nozzle window.

 

2. Check if the “floor cleaning/tools” dial is at the proper setting and the water diverter door opens and closes. If it doesn’t open and close or appear to be broken, remove the floor nozzle window, open the diverter door manually, keeping the flat side of the door against the unit. Set the dial to the tools setting. Manually close the diverter door until there is resistance and hold it in place while turning the diverter knob towards the floor setting to lock it back in place. Reinstall the floor nozzle window. If the door will not lock back in place, please contact one of our Authorized Service Centers to have a quality technician inspect your unit (see details above).

 

3. Check for the black foam gasket under the diverter door. If it’s damaged or missing, please contact one of our Authorized Service Centers to have a quality technician inspect your unit (see details above).

 

4. Check floor nozzle window to ensure it’s screwed down properly. If there’s a ¼” gap between the window and where it wraps around to the side of the unit or the base on the slanted section, reinstall the window. This gap can be eliminated by installing the two tabs at the top of the window, holding the window in place, pushing up from the bottom of the window to bow the window, pushing it against the base, and evenly sliding it down into place.

 

5. Check half moon window to ensure it is screwed down properly (on CleanView® models). The half-moon window is the clear window just below the floor nozzle window. The screws for the half-moon window can be found on the underside of the base, behind the brush. The floor nozzle window should be lower to the floor than the half moon window.

 

6. Make sure the tank is not full on the outside of the bladder.

 

7. Check the red tank lint screen for debris. This can be popped out and cleaned

 

8. Check tank lid and tank for damage. If they’re damaged, you can order a new one here: http://www.bissell.com/parts/?id=9143&sc=product&productid=22496&st=1

 

9. Check float and baffle to ensure they are properly installed properly. The baffle should be even with the top of the tank (see below)

 

ProSeries tank baffle position

10. Now, check the hose for suction. Remove any attachment from the hose, set the diverter knob to the “Tools or Pre-treat” setting, and try to suction water out of a cup.

 

ProSeries diverter dial          

a. If there’s no suction at the hose, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691 and choosing option #1, available 24 hours a day.

b. If there is suction at the hose, set diverter knob to the floor setting, pour a little water onto the floor, and check for suction at floor. If there’s no suction at the floor, vacuum this water up using the hose attachment, and please contact one of our Authorized Service Centers to have a quality technician inspect your unit (see above).

 

 

Start here if you have suction at the floor, but don't have suction at the hose:

 

1. Examine the hose for cracks. If it’s cracked, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.

 

2. Check if the “floor cleaning/tools” dial is at the proper setting and the water diverter door opens and closes. If it doesn’t open and close or appear to be broken, remove the floor nozzle window, open the diverter door manually, keeping the flat side of the door against the unit. Set the dial to the tools setting. Manually close the diverter door until there is resistance and hold it in place while turning the diverter knob towards the floor setting to lock it back in place. Reinstall the floor nozzle window. If the door will not lock back in place, please contact one of our Authorized Service Centers to have a quality technician inspect your unit (see details above).

Located on the white label above, usually on the back of the machine.
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