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My ProHeat 2X sprays only water OR only solution. What can I do?

Answer: Let's start by figuring out what is spraying. If you can spray only solution, start below. If your carpet cleaner sprays only water, scroll down for the troubleshooting you're looking for.

1. First let’s make sure the Auto-Load gaskets in place and the tanks are seated properly. Please be sure there’s no water in the tanks for this step.

 

Check the bottom of the 2-in-1 water tank and the SmartMix® formula bottle to make sure each has a red rubber auto-load gasket attached and facing outwards. If the gasket is missing, please check the base of the machine in both locations for the red rubber auto-load gaskets to make sure they’re not stuck in the base of the unit. If they’re in the base of the unit, please remove, (a flathead screwdriver or pliers work well), and re-attach the gasket to the water tank or formula bottle.

 

Please also ensure that the cap is tightened down properly on both 2-in-1 water tank and SmartMix Bottle

 

 

Proheat 2x gasket positioning text

 

2. With hot tap water in both tanks, hold the tanks over a sink and press upward on the x-valve to see if the tanks release water.

 

The x-valve is located on the bottom of the tank. (The red gasket above is attached to it.) If the tank releases water, go on to step C. If it doesn’t release water, the tank isn’t working properly. To get a replacement tank, click on this link: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

 

3. If that doesn’t work, we’ll need to test the cleaner with another tank.

 

  1. First, set to water rinse.
  2. Then, remove the SmartMix bottle and fill it with water only.
  3. Place the smart mix bottle into the collection tank reservoir (see photo below).

Proheat 2x smart mix water rinse text

  1. Run the cleaner and try to spray to the hose, then the floor.

 

If the unit sprays through the hose, then there is something wrong with the tank and you’ll need to order a replacement. You can do so by clicking here: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

 

However, if you just bought the unit brand new and it appears to be a tank issue, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

 

If there’s still no spray through the hose, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.

If you can only spray water, start here:

 

1. First, double check that the Custom Clean Dial is not set to water only.

 

2. With hot tap water in the SmartMix bottle, hold over a sink and press upward on the x-valve. The x-valve is located on the bottom of the tank. (The red gasket above is attached to it.) If the tank releases water, go on to step C. If it doesn’t release water, the tank isn’t working properly. To get a replacement tank, click on this link: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

 

3. Make sure the red rubber gasket (auto-load gasket) is in place correctly on the bottle.

4. Remove the SmartMix bottle from machine and fill your 2-in-1 tank bladder full of hot water. Pour a small amount of hot tap water in the area where the SmartMix bottle normally sits in the unit. Set Custom Clean dial to Heavy Traffic and attempt to spray. Check to see if the water has diminished. If the water doesn’t diminish, let stand for a half hour and repeat.

If you’re still only spraying water, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. 

 

Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

Located on the white label above, usually on the back of the machine.
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