Lift-Off® Deep Cleaner - no power or no heater light
Answer: We’re sorry you are experiencing difficulty with power or your heater light not illuminating. Please try these steps.
1) Unplug the machine, and check entire length of power cord for damage. If the power cord is damaged, please visit a BISSELL Authorized Service Center to have your cord replaced. http://www.bissell.com/service-centers/
2) Ensure the pod is seated correctly on the base of the unit with no gaps. If the pod is not seated properly, the heater light will not illuminate. Detaching and reattaching from the base may be necessary to ensure proper connection. Check to make sure the pod is locked in placed by lifting up on the pod handle to pick up the machine. If the pod is loose in some areas, set machine down and try re-attaching the pod correctly to avoid gaps around the perimeter of the pod & base of machine.
3) Ensure that multiple working outlets have been tried.
If you continue to experience no power or your heater light not illuminating after performing these steps, please contact a BISSELL Authorized Service Center in your area. To locate a BISSELL Authorized Service Center, visit http://www.bissell.com/service-centers/. Enter you zip code in the Service Center box to perform the search.
For all other questions or concerns contact BISSELL Consumer Care at 1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m.- 8 p.m. or Sunday 10 a.m.- 7 p.m. EST & a representative would gladly assist you.