Lift Off Floors and More - brush does not turn

Answer: Check the brush roll for an obstruction. This unit features a Brush Roll Reset feature so if large debris becomes lodged in the brush roll it will shut off. If this has happened, turn the unit off & remove the obstruction. Wait approximately 15 seconds for the motor to cool down before turning back on. After this time has lapsed the brush will function correctly. 

If the brush roller continues to not rotate, the belt may be broken OR the brush roll may need to be cleaned of debris. Turn the unit off & remove the foot assembly from the unit.
-Push button on the top of foot assembly & pull foot to release it from the unit.
-Turn the foot assembly over to access the belt.
 -Remove the three (3) Philips head screws from the access plate.
 -Locate the belt & brush roll. Remove the brush roll to access the belt. (Brush & belt pull out easily from the side once access plate & screws are removed).
-With the brush roll & belt removed, check end caps on brush roll & foot housing for any damage to end caps. Also, check & clean debris build-up on brush roll while it’s removed. If necessary, replace with a new belt & brush roll.
-Check to make sure brush and belt move freely with new parts in place.
-Re-assemble belt cover & secure with three (3) screws.
- Reattach foot assembly to unit.

If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center. To locate a Service Center go to www.bissell.com under the Customer Support tab. Enter your zip code to perform the search.

If you would like assistance by phone, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.