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My Lift-Off® Deep Cleaner doesn't have suction at the floor or hose. What should I do?

Answer:

Let's start by figuring out where your carpet cleaner has suction. Check for suction in the hose and at the floor. If you have suction at just one of them, you can scroll down to find some troubleshooting steps for your situation. If you don't have any suction at all, start below:

  1. First, check if the pod connected to the base. If the pod is connected to the base, disconnect the pod from the base to use the hose.
    1. If you’re trying to use the machine in upright mode, check to make sure the pod is securely placed on the base and attached completely. Try reattaching the pod. You’ll need to push down firmly on both sides so each side clicks in. A good way to test if your pod is attached is by picking up the whole machine using the pod's handle.

   2. Check the nozzles for debris build up:

          a. Just to be safe, unplug the unit and remove the pod from base.

          b. If the top and bottom nozzles are clogged, follow the pictures below:                                       

      LODC base window and screws
      LODC base screw removal
    1. The top nozzle will now lift off and can be rinsed off with water. The floor nozzle can also be removed from end caps notches and rinsed with water to be cleaned.
    2. Once cleaned, both can be replaced back on the unit. Here’s how:
      1. Insert the bottom nozzle so that the bottom slots align in their proper holes and rotate the nozzle upward.                           
        LODC Nozzle 1
      2. The top nozzle should be inserted into the unit so that the notches insert down in the bottom nozzle before it can be rotated upward and secured with screws.    
        LODC Nozzle 2
        LODC Nozzle 3
      3. The top nozzle should be flush to the bottom nozzle so that when your finger is rubbed along the seam there are no gaps.                             

LODC nozzle gaps with text           

  1. Remove the pod and check the floor nozzle. Are there any cracks (large or small) in the floor nozzle? If so, you’ll need to order a new floor nozzle. You can order one here: http://www.bissell.com/parts/?sc=part&productid=26940&partid=18685                              

    LODC check for cracks floor nozzle

  1. Check if there’s suction at the motor duct gasket.
    1. First, make sure the motor duct gasket is not folded inward. The motor duct can be located by removing the dirty water tank. This could prevent suction.
    2. Check the tank’s red lint screen for debris, shown in the picture below. If the lint screen is dirty, the unit will have poor suction.
    3. If you’ve gotten suction at the motor duct, go to step 5.            

94y2 motor duct suction


  1. Make sure the clean and dirty tanks are both seated properly to ensure good suction.
  2. Next, remove both tanks and make sure the red suction gate is not stuck to the right side of the gate or clogged due to soap build-up. If it is, remove the suction gate door (see steps below) and flip the suction gate back down with a flathead screwdriver. Be very careful as the gate is spring loaded.

SpotClean Pro or Lift Off suction gates

Note: make sure the suction gate door is properly closed once debris is removed. If suction gate door is not installed properly it will cause loss of suction.

  1. Now check the clean tank’s auto load gasket. Is it in place correctly?If the gasket is missing, check inside the pod for the missing gasket (with the water tank removed).

 

SpotClean Pro gasket

SpotClean Pro or LODC gasket stuck                                       

  1. Make sure the cap on the bottom of the water tank is tightened completely.  Otherwise, it will create a gap and your cleaner will lose suction. 
  2. Check to see if the float flap door in the dirty water tank activates prematurely when you turn your cleaner on. If it does, you’ll probably need a new water tank. You can order one here: http://www.bissell.com/parts/?sc=part&productid=26940&partid=18678 
  3. Make sure the dirty tank is not full.  If it gets too full, it will lose suction. 
  4. Make sure the hose is firmly attached to the side of the machine.  If it’s not, try twisting it into place.

Please note: the unit will not suction from the hose with the pod secured to the base of the unit. If the consumer is trying to use the hose & tools, they must remove the pod.

 

If you still don’t have suction, please take your cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.

Start here if you have suction at the hose but not the floor or at the floor but not the hose:

1. If you don’t have any suction at the floor from the base, try this (if not, go on to the step 2):

  1. First, make sure that the clear floor nozzle isn’t clogged.
  2. Is there any damage to the floor nozzle? 
  3. Check the Tank Lid and Tank for damage.  Any type of break or crack would reduce suction.  The Tank would need to be replaced if cracked or broken. 
  4. Is the nozzle inserted correctly on the base? Try removing it and following these steps.
      1. Insert the bottom nozzle so that the bottom slots align in their proper holes and rotate the nozzle upward.
                        
    LODC Nozzle 1

 

                        ii. The top nozzle should be inserted into the unit so that the notches insert down in the bottom nozzle before it can be rotated upward and secured with screws.                           

LODC Nozzle 2

LODC Nozzle 3

                       iii. The top nozzle should be flush to the bottom nozzle so that when your finger is rubbed along the seam there are no gaps.

                       

LODC nozzle gaps with text                  

                      iv. If still no suction at the floor proceed to step 3 below. 

2. Just a reminder: the unit will not suction from the hose with the pod secured to the base of the unit. If you’re trying to use the hose & tools, the pod must be removed from the base. Proceed to step 3 below if there is still no suction from the hose. 

3. Check if there’s suction at the motor duct gasket.

            a.  First, make sure the motor duct gasket is not folded inward. The motor duct can be located by removing the dirty water tank. This could prevent suction.

               b.  Check the tank’s red lint screen for debris, shown in the picture below. If the lint screen is dirty, the unit will have poor suction.

               c.  Make sure the dirty and clean water tanks are seated properly to ensure good suction.

               d.  If you’ve have suction at the motor duct, go to step 5. 

SpotClean Pro or Lift Off ducts  

4. Next, remove both tanks and make sure the red suction gate is not stuck to the right side of the gate (due to soap build-up) or clogged. If it is, remove the suction gate door (see steps below) and flip the suction gate back down with a flathead screwdriver. Be very careful as the gate is spring loaded.

SpotClean Pro or Lift Off suction gates

Note: make sure the suction gate door is properly closed once debris is removed. If suction gate door is not installed properly it will cause loss of suction.

5. Check to see if the float flap door in the dirty water tank activates prematurely when you turn your cleaner on. If it does, you’ll probably need a new water tank. You can order one here: http://www.bissell.com/parts/?sc=part&productid=26940&partid=18678  

 

6. If you still don’t have suction, please take your cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. 

Located on the white label above, usually on the back of the machine.
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