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What is your return policy for products purchased on the BISSELL Web Site?

Answer: Your satisfaction is our primary goal. If you are not completely satisfied with the purchase you have made directly from BISSELL Inc., you may return it for a replacement or a refund within 30 days of the delivery date.

RETURNS

Note: This return policy is for merchandise purchased directly from BISSELL Inc. only. This policy does not override any retail establishment's return policy.

To ensure that your return is processed promptly, please be sure to:

  1. Pack all items (including all accessories and manuals) securely and include the packaging list that was sent with the order.
  2. Attach the return address label on the outside of the package being returned. A $4.95 return shipping fee will be deducted from your bill.
  3. Take the package to an authorized ship center, or if you would like to schedule a pick-up call the FedEx Return Program at 1-800-Go-FedEx, or 1-800-463-3339.

REFUNDS

Once we receive the merchandise, it will be inspected to make sure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. It can take up to 4 weeks for your refund to be processed. Note that the original shipping and handling costs will not be refunded.

For safety reasons, cleaning formula purchases cannot be returned or refunded.

If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.

Return mailing address:

BISSELL Homecare, Inc. 
5700 S International Pkwy 
Suite B 
McAllen, TX 78503

Located on the white label above, usually on the back of the machine.
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