Why doesn't my Velocity machine have power?

Answer: - Check the power cord to ensure it is plugged into a working outlet

- Check the Pre and Post-Motor filters for debris. Dirty filters can restrict airflow. The pre-motor foam filter is square and located in a pull out tray underneath the dirt cup. The foam filter may be hand washed in cold water with mild detergent. Reinstall the filter when it is completely dry. The post-motor HEPA Media filter* is rectangular and located on the side of the machine. Note: The white HEPA Media Post-Motor Filter* is not washable. If your machine still does not have power, please contact Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5 or the EN-1822-1:2009 HEPA standard.