Why doesn't my machine have power?(3)

Answer: - Check the power cord to ensure it is plugged into a working outlet

- Check the Pre and Post-Motor filters for debris. Dirty filters can restrict airflow. The pre-motor foam filter is square and located in a pull out tray underneath the dirt cup. The foam filter may be hand washed in cold water with mild detergent. Reinstall the filter when it is completely dry. The post-motor HEPA Media Filter* is rectangular and located on the side of the machine.

Note: The white HEPA Media Post-Motor Filter* is not washable. If your machine still does not have power, please take the machine to a BISSELL Authorized Service Center.  The warranty on your machine is one year. To locate your nearest BISSELL Authorized Service Center, click here.

To contact Consumer Services by phone, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5 or the EN-1822-1:2009 HEPA standard.