The motor noise of my Powergroom Pet has increased. What should I check?
Answer: - Check the pre-motor and the post-motor filters for debris. Also check the upper cyclone assembly as it may need to be rinsed. Failure to properly maintain the filters could result in damage to the motor. A clogged hose may also cause the unit to sound abnormal.
-Check the upper tank for build up or clogs. Twist the inner cyclone to the left and pull down. Wipe the inside of the upper tank and separator plate with a damp cloth moistened with water or mild cleaning detergent. Once the inner cyclone is dry, lock back into the machine by pushing up and turning to the right. Put the dirt cup back in.
- Check for good suction at the end of the upholstery hose. If there is good suction, make sure the hose is firmly connected to the lower hose on the back of the vacuum. If there is no suction at the end of the hose, check the hose for splits, cracks or clogs.
- Make sure the brush is rotating. If it is not, remove the access plate and examine the brush, and belt for damage. The access panel can be removed by lifting the 4 tabs located at the bottom of your machine. Lift tab 1 then 2-4 tabs to remove the access panel.
- Detach the upper hose from the machine. Insert a broomstick into the hose to push any obstruction through to the opposite end.
- Remove the screw from the left side of the lower hose on the back of the unit, and straighten this section of hose by pulling it down or lay the unit out flat, and roll the unit on its side with the lower house towards the top side. Look through the hose for any obstructions. Push a broom stick through the lower hose to unclog. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the Customer Support tab at the top of the page and enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.