Why doesn't my Powergroom Pet brush rotate?

Answer: - Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs.

- Check the brush, and belt for any damage. Clean off any debris on the brush.

- If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced.

 To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the Customer Support tab at the top of the page and enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.