Exclusive Offer for Email Subscribers! learn more

Signup

get free shipping on any order over $30!Learn More »

FAQ Search

and/or go

The brush is not rotating on my vacuum, what would cause this?

Answer: If the brush is not rotating, please remove the access plate and inspect the brush and brush belt. If the brush belt is broken or stretched, it will need to be replaced. You can order one online at http://www.bissell.com If something gets caught in the brush and prohibits it from turning, it may cause the brush belt to slip off. If the brush belt has slipped off but appears to be intact, you can replace it by looping it over the motor shaft. The BISSELL PowerGlide Platinum and PowerTrak vacuums use a Style 7 belt. Style 7 belts can be purchased at most large retailers and can also be ordered from BISSELL Consumer Services either online at http://www.bissell.com or by calling 1-800-237-7691, Monday - Friday, 8 a.m. to 10 p.m. or Saturday, 9 a.m. to 8 p.m. ET.

Located on the white label above, usually on the back of the machine.
Close

Sign up for BISSELL Emails!

Get expert advice, time-saving tips & special offers.

New Subscriber? Sign up and receive 10% off your next bissell.com purchase!

Sign Up

It looks like that is an improperly formatted email address. Please try again.
Close

Thank You For Signing Up!

Check your inbox for expert advice, time-saving
tips & special offers.

Home to a Deeper Clean
Loading
Loading