FAQ Search

and/or go

The Pet Lifter Bar on my Pet Hair Eraser® vacuum isn't lifting pet hair. What should I check?

Answer: 1. First, the height adjustment knob should be on a setting that will allow the Pet Hair Lifter Bar to touch the flooring. (See picture below.)


Pet Hair Eraser height adjustment knob


2. Check the Lifter-Bar for correct installation.The word, “front” appears on one edge of the Lifter-Bar and the underside of the lifter-bar housing. (See picture below.)


Pet Hair Eraser lifter bar installation


3. Now, check that the Lifter-Bar can freely move forward and backward. The Lifter-bar should freely “float” forward and backward (to self-adjust to carpeting).

a) If the Lifter-Bar sticks and doesn’t easily move forward and backward, completely remove the 2 screws on either end of the lifter bar and re-attach them. Note: the screws must be inserted into position slowly. If a screw gets wedged against a bracket, slightly unscrew, wiggle the bracket, and reinsert the screw.

b) If this doesn’t work, try holding each end of the Lifter-Bar and  manually force both ends (at the same time) forward and backward 20-30 times to widen the screw-hole (pictured below).


Pet Hair Eraser lifter bar wedged

4. If the above steps don’t work, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. 


If you need to assemble the Lifter-Bar or reassemble it after taking it apart, follow the instructions below.  

1. There are 2 pieces that make up the Pet Hair Lifter-Bar, pictured below. One piece is a plastic bar with red felt-like material on one side and 3 evenly spaced screw-holes on the other side.  The other is a metal bar with 3 evenly spaced screw holes, and a metal tab at one end.


Pet Hair Eraser lifter bar parts


2. To assemble, first place the metal bar into the Lifter-Bar casing, making sure to line up the tab on the metal bar with the tab-slot on the plastic Lifter-Bar casing.


3. Using the 3 screws, securely attach the metal bar to the plastic Lifter-Bar casing (see pictures below).


Pet Hair Eraser lifter end view


4. Next, attach the Lifter-Bar to the machine, using 2 screws per end. Please note: insert the screws slowly to avoid wedging in the bracket-hole (see picture below).

Pet Hair Eraser lifter bar screw in


Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!


Located on the white label above, usually on the back of the machine.

Sign up for BISSELL Emails!

Get expert advice, time-saving tips & special offers.

New Subscriber? Sign up and receive 10% off your next bissell.com purchase!

Sign Up

It looks like that is an improperly formatted email address. Please try again.

Thank You For Signing Up!

Check your inbox for expert advice, time-saving
tips & special offers.

Home to a Deeper Clean®

Exclusive Offer for Email Subscribers! learn more


get free shipping on any order over $30!Learn More »