Why does my vacuum blow dust out?

Answer: - Check to ensure the pre-motor filter tray underneath the dirt cup is installed correctly and the filter is in place in the tray.

- Ensure the HEPA Media Filter* on the side of the machine is in place. Make sure it is installed correctly with the filter grill snapped into place.

- Make sure the dirt container is assembled correctly. To assemble properly, hold the carry handle and place the upper portion into the lower portion, lining up the front and back latches. Push down until both latches click into place. Make sure the dirt container is securely assembled before replacing it on the machine.

- Check to make sure the hose is installed as it should be. You want the hose wand to be fully seated in the base and the foot hose properly attached to the diverter area.

- Make sure there are no cracks or holes in the hose.

If necessary, replace this hose. If you continue to experience difficulty with the machine blowing dust, please contact BISSELL Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5 or the EN-1822-1:2009 HEPA standard.