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The filter indicator on my Momentum® or PowerTrak Vacuum® stays either red or black. What should I check?

Answer: If your filter indicator stays black, start troubleshooting with the steps below. If your filter indicator stays red, scroll down for the troubleshooting you need.

 

1. First, remove all the filters on your vacuum. If the indicator changes back to green, then the filters needs to be cleaned or replaced. Dirty filters can restrict airflow turning the indicator black.

 

2. If the indication stays black once all filters are removed and cleaned, check for clogs.

     

a) To clear the main upholstery hose:

 

First, detach the hose from the vacuum. Push a broomstick into the hose to push any obstruction to the curved end of the hose where it can be removed.

Note: A coat hanger is not recommended to clear a clog as it may damage the hose.

 

 

b) To clear the lower hose:

 

The lower hose can be found next to the right hand wheel. Remove the screw from the left side of the lower hose on back of the vacuum and straighten this section of hose by pulling it down or lay the vacuum out flat (you’ll need to push the handle release pedal twice) and roll it on its side with the lower hose towards the top side. Remove the hard plastic hose wand base (held up by a single screw) to expose the lower hose. Look through the hose for obstructions. Push a broomstick through lower hose to unclog. The access plate (the black plastic plate over the brush roll) can also be removed to gain better access to the lower hose. Note: A coat hanger is not recommended to clear a clog as it may damage the hose.

 

3. If you cleared the clog but the indicator is still black, turn the unit off and then back on. This should reset the indicator and resolve issue.

 

4. If the indicator is still black and the above steps didn’t work, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. 

 

 

If your filter indicator stays red, start with the steps below:

 

1. First, remove all the filters on your vacuum. If the indicator changes back to green, then the filters needs to be cleaned or replaced. Dirty filters can restrict airflow turning the indicator red.

 

 

2. If the indication stays red once all filters are removed and cleaned, check for clogs.

     

a) To clear the main upholstery hose:

 

First, detach the hose from the vacuum. Push a broomstick into the hose to push any obstruction to the curved end of the hose where it can be removed.

Note: A coat hanger is not recommended to clear a clog as it may damage the hose.

 

b) To clear the lower hose:

 

The lower hose can be found next to the right hand wheel. Remove the screw from the left side of the lower hose on back of the vacuum and straighten this section of hose by pulling it down or lay the vacuum out flat (you’ll need to push the handle release pedal twice) and roll it on its side with the lower hose towards the top side. Remove the hard plastic hose wand base (held up by a single screw) to expose the lower hose. Look through the hose for obstructions. Push a broomstick through lower hose to unclog. The access plate (the black plastic plate over the brush roll) can also be removed to gain better access to the lower hose. Note: A coat hanger is not recommended to clear a clog as it may damage the hose.

 

Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

 

Located on the white label above, usually on the back of the machine.
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