My machine does not have power. What should I check?
Answer: - Make sure the power cord is plugged into a functioning outlet to check for power. - The handle may not be installed properly, causing a loss in the power connection. Remove the handle completely. Slide the handle back into place on the lower section of handle and tighten the screw. - With the machine turned off and unplugged, check the pre-motor filter and the Multi-Layer Post Motor filter for debris. Reduced air flow from dirty filters or clogs will put greater stress on the motor, increasing the possibility for overheating. The pre-motor filter is located underneath the canister of the vacuum in the pull out tray labeled "filter". This may be hand washed in cold water with mild detergent. Reinstall this filter when it is completely dry. The Multi-Layer Post Motor cartridge needs to be replaced and cannot be washed. This is located on the side of the machine inside the filter grill. CLEARING CLOGS NOTE: Ensure the machine is turned off and is unplugged before checking the following. DIRT CUP AREA - Empty the dirt cup. Remove the lower portion of the cup and clean the screen and check the center tubes for dirt accumulation. - Check the dirt inlet. This is the opening located behind the canister and is only visible once the canister is taken off the machine. UPPER HOSE - Detach the hose from the machine by twisting the hose collar counterclockwise. Push a broomstick into the hose to push any obstruction to the end of the hose where it can be removed. - Check the clear diverter area at the back of the machine. When the hose wand is removed from the base, the diverter should be in the up position. If a clog is visible near the diverter, remove the divertor cover by removing 7 screws and clear the obstruction. NOTE: Be careful not to dislodge the gasket. LOWER HOSE - Recline the machine back and roll it over so the backside is facing up. Remove the bottom 4 screws from the diverter cover to loosen, and straighten the foot hose. Look through the hose for obstructions. Push a broomstick through the lower hose to unclog this. (Any obstruction should exit through the suction path at the brush roller). NOTE: The Healthy Home Vacuum is equipped with a Thermal Protector feature to prevent the motor from overheating. If the motor becomes too warm, the thermal Protectors will activate and the machine will shut off automatically. If the Thermal Protectors activate, please do the following: - Turn off and unplug the vacuum. Thermal Protectors will reset automatically in approximately 30 minutes. - Clear any clogs. If you continue to experience no power, please contact BISSELL Consumer Care at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.