Why doesn't my machine suction anymore?
Answer: - Make sure the dust bag is not full. - Check the premotor filter for debris. The filter may be cleaned with warm water and mild detergent. Make sure the filter is completely dry before reusing. - Check the motor duct for suction. If there is no suction at this area, please take your machine to a Bissell service center for assistance. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centers" from the drop down menu. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1. - Remove the hose and check for a clog in the suction opening. If the hose is clogged, work the hose by massaging the clogged area or gently twist the hose where the clog is located. - Make sure the door is latched shut. The door will not latch without the dust bag in place. - Re-attach the hose and check for suction at the end of the hose with the attachments and powerhead off. - Check the variable suction control. This may have to be set higher. - Check the power head by removing the access plate and brush to check for clogs. - Check the extension wand for clogs. Try pushing a broomstick through the wand to push the debris through. - Make sure the brush is rotating. - Check the post motor filter for debris. This filter cannot be washed; it would have to be replaced. If you are still having difficulty or a filter is needed for your machine, please contact a Bissell Service center for assistance.