Why does the indicator light stay red?

Answer: The water level in the dirt tank is too high. Unplug the machine, and empty tank. If you require additional assistance, please call BISSELL Consumer Services Toll free at 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.