FAQ Search

and/or go

My sweeper will not pick up dirt. What can I do?

Answer: If your BISSELL Sweeper is not picking up, please check the following: - If the dust pan(s) are full, please empty them. -Are the brushes turning? Is so, static build-up could cause the sweeper not to pick up debris. Use a clothes dryer to warm an anti-static dryer sheet, such as Bounce, for 5 minutes and then wipe the brush/brushes with the warm dryer sheet for approximately 1 minute. If no, inspect the brush to make sure it is free of lint, strings, or carpet fiber that could prevent it from turning. Also, inspect the bristles to make sure they are not worn or frayed. These can be replaced by calling Consumer Services at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you. If the problem persists, please call BISSELL Consumer Services for further assistance.

Located on the white label above, usually on the back of the machine.

Sign up for BISSELL Emails!

Get expert advice, time-saving tips & special offers.

New Subscriber? Sign up and receive 10% off your next bissell.com purchase!

Sign Up

It looks like that is an improperly formatted email address. Please try again.

Thank You For Signing Up!

Check your inbox for expert advice, time-saving
tips & special offers.

Home to a Deeper Clean®

Exclusive Offer for Email Subscribers! learn more


get free shipping on any order over $30!Learn More »