My Flip-It will not pick up. How do I correct this?

Answer: - Make sure the collection tank is not full. If more than half full, empty tank. - Check the filter inside the collection tank. If the filter appears dirty, remove it from the collection tank, clean it with warm water and a mild detergent, then allow it to dry completely before re-inserting. - Make sure the float is not activating prematurely. If so, a new tank lid can be sent. - Make sure the floor nozzle is on tight and snapped into place. If you require additional assistance, please call BISSELL Consumer Services at 1-800-237-7691, Monday through Friday, from 8 A.M. to 10 P.M., or Saturdays from 9 A.M. to 8 P.M., ET.