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My ProHeat 2X® doesn't spray. What can I do?

Answer:

Let’s start by figuring out where your carpet cleaner can spray. Check for spray from the hose and at the floor. If you have spray at just one of the two, you can scroll down to find some troubleshooting steps for your situation. If you don’t have any spray at all, start below:

Please make sure to only use BISSELL® Formula with your ProHeat 2X® - it will keep your machine in tip-top shape!

1. Some ProHeat 2X carpet cleaners may be equipped with an in line filter. Please check for the red filter in the location below by removing your water tank and follow steps a-e below. If you don’t have an inline filter, please proceed to step 2.

       Proheat 2x in line filter text


a. Safety first! Make sure the machine is powered off and unplug it from the outlet.

b. Next, remove the water tank and set it aside.

c. Remove the red solution filter cap by inserting a coin or flathead screwdriver into the slot in the top. Turn it counter clockwise to unscrew it and set it aside too.

                Removing Inline Filter2

d. Remove the white filter by grasping the stem and pulling up and out of the unit. Rinse the filter under cold water. Note: Be careful not to drop the filter down the sink or disposal.

                  Proheat 2x in line filter removal

     

e. Replace the filter into the unit, making sure it's seated properly. Replace the red cap and screw clockwise to tighten into place.

 

2. Next, let's check both the tanks in your cleaner. Here's how:

 

a. First, make sure the tank lid is properly attached to the bottom tank. This step should be performed without water in the bladder or tank.

 

Be sure the 2-in-1 water tank lid is correctly attached to the tank bottom by hooking nozzle in groove at the front of the tank bottom before securing the tank lid with the grey latch at the back of the tank. If the 2-in-1 tank assembly can be lifted by the handle without the tank lid separating from the tank bottom, the 2-in-1 water tank is properly assembled.

 

      Attaching tank lid2

 

b. Make sure the Auto-Load gaskets in place and the tanks are seated properly. This step should be performed without water in the bladder or tank.

Check the bottom of the 2-in-1 water tank and the SmartMix® formula bottle to make sure each has a red rubber auto-load gasket attached and facing outwards. If the gasket is missing, please check the base of the machine in both locations for the red rubber auto-load gaskets to make sure they are not stuck in the base of the unit. If located in the base of the unit, please remove and re-attach to the water tank or formula bottle (a flathead screwdriver or pliers work well).

  

Proheat 2x gasket positioning text    
 Incorrect     Incorrect        Correct 

c. With hot tap water in both tanks, hold the tanks over a sink and press upward on the x-valve to see if the tanks release water.

 

The x-valve is located on the bottom of the tank. (The red gasket above is attached to it.) If the tank releases water, go on to step 3. If it doesn’t release water, the tank isn’t working properly. To get a replacement tank, click on this link: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

3. Now, check to see if the hose can spray.

a. If the hose sprays, go on to step 4.

b. If it doesn’t, remove the tool on the end of the hose and then see if it sprays.

If the hose sprays when the attachment is not connected, then the tool is clogged. Try cleaning out the spray-tip on the tool with a paper clip. If after cleaning the tool won’t spray, the tool may require replacement.

c. Stretch the hose out and give it a few light tugs to release any kinks in the internal water supply hose.

4. If that doesn’t work, we’ll need to test the cleaner with another tank.

a. First, set to water rinse.
b. Then, remove the SmartMix bottle and fill it with water only.
c.
Place the smart mix bottle into the collection tank reservoir (see photo below).

Proheat 2x smart mix water rinse text

d. Run the cleaner and try to spray to the hose, then the floor.

If the unit sprays through the hose, then there is something wrong with the tank and you’ll need to order a replacement. You can do so by clicking here: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

However, if you just bought the unit brand new and it appears to be a tank issue, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out! 

If there’s still no spray through the hose, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day, and choosing option #1. 

 

There are several more steps listed below that take approximately 20-30 minutes to do. This may resolve the lack of spray. However, if you’d like to bypass these steps or don’t feel comfortable disassembling your cleaner further, take your unit into an authorized service center (see above).

5. You’ll need to remove the spray tip and test if it can spray out of the hoses. (Hoses may be black or clear.) Unplug and power off the unit before performing these troubleshooting steps.

a. With the clean water tank assembly off of the unit and the solution tank still in place, pop the right red or white spray tips out of the base of the machine.

There are two methods of removing the spray tips: 1) Lay the cleaner down so you can reach up underneath the base between the brushes. Poke your finger between the brushes and pop the spray tip up while pinching the plastic tabs on the top. 2) While pinching the spray tip tabs, a flathead screwdriver or pliers may be used to raise the spray tip out of the base of the machine.

b. With a pair of pliers and a dry cloth, pinch the metal hose clamp and slide away to relieve pressure and remove spray tip.  Make sure to leave the metal hose clamp on the hose.


remove spray tip1   remove spray tip 2   remove spray tip 3        

 

c. Next, gently stretch the hose out of the machine and lay a towel under the hose. Take the solution bottle with only water in it and place it in where the clean water tank plugs into the base and turn the SmartMix dial to water rinse. Turn the unit on and depress the trigger for 30-60 seconds. If it the hose sprays, repeat with the other spray tip.

 

smartmix under towel1   smartmix under towel2              
         

d. You may need to clean the spray tip.

To do this, use a paperclip to push through the hole to clear any debris.  Rinse the spray tip out with warm water.  Reinsert the spray tip into the hose and check for spray.  If the spray tip is still clogged, try soaking the spray tip(s) in a cup of hot tap water to loosen any build-up for about 10-15min and try the paperclip again. Insert spray tip back into the unit and try spraying.

e. If the spray tips will not clear and there is spray out of the hose, the spray tip will need to be replaced. You can buy spray tips by clicking this link: http://www.bissell.com/parts/?sc=part&productid=19976&partid=21006

         

If there’s still no spray, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day, and choosing option #1. 

 

Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

 

 

Start here if you have no spray at the floor, but you do have spray at the hose:

 

1. Some ProHeat 2X carpet cleaners may be equipped with an in line filter. Please check for the red filter in the location below by removing your water tank and follow steps a-e below. If you don’t have an inline filter, please proceed to step 2.

       Proheat 2x in line filter text


a. Safety first! Make sure the machine is powered off and unplug it from the outlet.

b. Next, remove the water tank and set it aside.

c. Remove the red solution filter cap by inserting a coin or flathead screwdriver into the slot in the top. Turn it counter clockwise to unscrew it and set it aside too.

                Removing Inline Filter2

d. Remove the white filter by grasping the stem and pulling up and out of the unit. Rinse the filter under cold water. Note: Be careful not to drop the filter down the sink or disposal.

                  Proheat 2x in line filter removal

     

e. Replace the filter into the unit, making sure it's seated properly. Replace the red cap and screw clockwise to tighten into place.

2. Next, check for tension in the trigger.

 If there isn’t any tension, you’ll need to purchase a new upper handle. You can purchase one by clicking this link:  http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

There are several more steps listed below that take approximately 20-30 minutes to do. This may resolve the lack of spray. However, if you’d like to bypass these steps or don’t feel comfortable disassembling your cleaner further, take your unit into an authorized service center (see above).

3. You’ll need to remove the spray tip and test if it can spray out of the hoses. (Hoses may be black or clear.) Unplug and power off the unit before performing these troubleshooting steps.

a. With the clean water tank assembly off of the unit and the solution tank still in place, pop the right red or white spray tips out of the base of the machine.

There are two methods of removing the spray tips: 1) Lay the cleaner down so you can reach up underneath the base between the brushes. Poke your finger between the brushes and pop the spray tip up while pinching the plastic tabs on the top. 2) While pinching the spray tip tabs, a flathead screwdriver or pliers may be used to raise the spray tip out of the base of the machine.

b. With a pair of pliers and a dry cloth, pinch the metal hose clamp and slide away to relieve pressure and remove spray tip.  Make sure to leave the metal hose clamp on the hose.


remove spray tip1   remove spray tip 2   remove spray tip 3        

 

c. Next, gently stretch the hose out of the machine and lay a towel under the hose. Take the solution bottle with only water in it and place it in where the clean water tank plugs into the base and turn the SmartMix dial to water rinse. Turn the unit on and depress the trigger for 30-60 seconds. If it the hose sprays, repeat with the other spray tip.

 

smartmix under towel1   smartmix under towel2              
         

d. You may need to clean the spray tip.

To do this, use a paperclip to push through the hole to clear any debris.  Rinse the spray tip out with warm water.  Reinsert the spray tip into the hose and check for spray.  If the spray tip is still clogged, try soaking the spray tip(s) in a cup of hot tap water to loosen any build-up for about 10-15min and try the paperclip again. Insert spray tip back into the unit and try spraying.

e. If the spray tips will not clear and there is spray out of the hose, the spray tip will need to be replaced. You can buy spray tips by clicking this link: http://www.bissell.com/parts/?sc=part&productid=19976&partid=21006

         

If there’s still no spray, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day, and choosing option #1.

Start here if you have no spray at the hose, but you do have spray at the floor:

1.  First, make sure the dial on the top of the tank is set to “tools” and that the handle is in the locked upright position.

 

2.  Next, fill the tank with hot water to try and flush the line by pulling the trigger.

3.  If that doesn’t work, remove the tool on the end of the hose and check for spray. Try cleaning out the spray tip on the tool (found on the underside of the tool below the bristles) with a paper clip or a soft bristle brush. A toothbrush works well. If the tool still doesn’t spray, it may need to be replaced. You can purchase a new tool by clicking this link: http://www.bissell.com/parts/?sc=search1&tid=3327732&pci=2&pti=1&pfi=7

4. Try stretching out the hose out by giving it a few light tugs to release any kinks in the internal water supply hose.

5.  If there’s still no spray with the tool removed try and clean the spray connector on the hose itself with a paperclip.

6.  If you’re still stuck, at this point it might be best to take your carpet cleaner to a technician. You can find your nearest BISSELL Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day, and choosing option #1.

Still need help? Please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

 

Located on the white label above, usually on the back of the machine.
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