My ProHeat 2X does not spray- what can I do?

Answer: Please follow these steps to resolve the difficulty with spray you are experiencing on your ProHeat 2X.

1. Check for an in-line filter at the base, (located under
  the 2-in-1 tank assembly).The cap should be red in color,
  as indicated in the image below. 
  If your machine does not have an in-line filter, please proceed to step 2 below.

a. Make sure the machine is powered off & unplug it from the outlet.
b. Remove 2-in-1 tank & set aside.
c. Remove the red solution filter cap by inserting a coin or flathead screwdriver into the slot in the top.
   Turn counter clockwise to unscrew. Set aside.

d. Remove the white filter by grasping the post and pulling up & out of the 
  machine. Rinse the filter under cold water. Be careful not to drop
  the filter down the sink or disposal.

e. Replace the filter into the machine, making sure it's seated properly.
  Replace the red cap and screw clockwise to tighten into place.

2. Check both tanks on your machine:

a. Please ensure that the tank lid is properly attached to the bottom tank.
         Please perform this step without water in the bladder.

Ensure the 2-in-1 water tank lid is correctly attached to the tank bottom by hooking the nozzle in the groove at the front of the tank bottom before securing the tank lid with the grey latch at the back of the tank. If the 2-in-1 tank assembly can be lifted by the handle without the tank lid separating from the tank bottom, the 2-in-1 water tank is properly assembled and can be placed on the base of your machine for cleaning.

b. Please check that the Auto-Load gaskets are in place and that the tanks are seated properly.
         Please initially perform this step without water in the tanks.

Check the bottom of the 2-in-1 water tank and the SmartMix formula bottle to make sure each has a red rubber auto-load gasket attached and facing outwards. If the gasket is missing, please check the base of the machine in both locations for the red rubber auto-load gaskets to make sure they are not stuckin the base of the machine. If located in the base of the machine, please remove, (a flathead screwdriver or pliers work well), and re-attach to the water tank or formula bottle.  

    
 Incorrect     Incorrect        Correct 

c. With hot tap water in both tanks, hold tanks over sink and press upward on
the x-valve. Do tanks release water?
 i. If NO, replace cap and insert for the tank that is not functioning
   properly.
 ii. If YES, x-valve releases water…proceed to next step.

3. Check to see if machine will spray through hose.

a. If YES, machine sprays thru hose: the pump is functioning good, proceed
  to next step to check for spray to floor.
b. If NO spray thru hose:
  i. Remove the tool on the end of the hose and see if hose will spray. If
    the hose sprays when the attachment is not connected, then the tool is
    clogged. Try cleaning out the spray-tip on the tool with a paper clip.
    The tool may require replacement if it still does not spray after
    cleaning.To order replacement spray tips please visit: 
    https://www.bissell.com/parts
  ii. Stretch the hose out and give it a few light tugs to release any kinks
    in the internal water supply hose.

4.Remove 2-in-1 tank assembly, set aside & ensure unit is set to
  water rinse.

a. Remove the SmartMix bottle and fill it with hot tap water only*
Do not boil or microwave water as it will deform or damage the 2-in-1 tank bladder.
b. Place the SmartMix bottle into the 2-in-1 tank assembly reservoir-
  see image below.
c. Run the machine and try to spray to the hose, then the floor. If the machine
  sprays through the hose:
    i. There could be something wrong with the 2-in-1 tank assembly and a
      new tank bottom is needed.

If unit still does not spray through the hose, please contact a BISSELL
Authorized Service Center in your area. To locate a BISSELL Authorized
Service Center, visit http://www.bissell.com/service-centers/. Enter your
zip code in the Service Center box to perform the search.

The following steps listed below may take approximately 20-30 minutes to perform and may resolve the no spray to the floor on your machine.

If you’d like to bypass these steps, you may take your machine to a BISSELL Authorized Service Center in your area to be inspected by a technician.

5. Remove the spray tips & test for spray out of the hoses. These
  hoses may be black or clear in color.
Unplug & power off unit before performing troubleshooting steps.

a. With the 2-in-1 tank assembly off of the machine and the SmartMix bottle still in its place pop the right red or white spray tip out of the base of the machine.
b. There are two methods of how to remove the spray tips: 1) recline the
  handle, and lift the base of the machine by the brush area up slightly
  off the floor while poking a finger through the brushes to access the
  spray tip from bottom area, while pinching the spray tip tabs on top
  of the base. 2) While pinching the spray tip tabs, a flathead screwdriver
  or pliers may be used to raise the spray tip out of the base of the machine.
   i.With a pair of pliers and a dry cloth, pinch the metal hose clamp
   and slide away to relieve pressure and remove spray tip. **Make sure
   to leave the metal hose clamp on the hose.**

c. Next, gently stretch the hose out of the machine and place a towel under
  the hose. Take the SmartMix bottle with hot water only and place it
  where the 2-in-1 tank assembly rests in the base of the machine and turn
  the SmartMix dial to water rinse. Power the machine on and depress the
  trigger for 30-60 seconds. If it sprays, repeat with the other spray tip.

            i. To clean the spray tip use a paperclip to push through the hole to
               clear any debris.  Rinse the spray tip out with warm water. 
               Reinsert the spray tip into the hose and check for spray.  If 
               the spray tip is still clogged, remove and repeat steps above
               in addition to soaking spray tip(s) in a cup of hot tap water 
               to loosen any build-up for about 10-15min. Insert spray tip back
               into the machine and try spraying. If the spray tips will not 
               clear and there is spray out of the hose, the spray tip will need
               to be replaced. To order replacement spray tips please visit: 
               http://www.bissell.com/parts/             

If the machine still does not spray to the floor, please contact a BISSELL Authorized
Service Center in your area. To locate a BISSELL Authorized Service Center,
visit http://www.bissell.com/service-centers/. Enter you zip code in the
Service Center box to perform the search.

For all other questions or concerns contact BISSELL Consumer Care at
1-800-237-7691, Monday- Friday 8 a.m.-10 p.m., Saturday
9 a.m.- 8 p.m. EST or Sunday 10 a.m.- 7 p.m. & a representative would gladly assist you.