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My machine seems to drain solution quickly or it does not dispense any shampoo.

Answer: - Turn the SmartMix knob to "Water Only" before turning on the machine and when machine is not in use. - Check the solution bottle for leaks. The bottle should leak a few drips when it is initially turned upside down, but dripping should subside. - Ensure the gasket is attached to the tank and not lodged in the reservoir of the machine. If you continue to experience difficulty with this, you may want to replace the Solution tank. This can be ordered at www.bissell.com under the Accessories tab. You can also have the machine inspected at a Service Center. To locate your nearest BISSELL Authorized Service Center, click here. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.
Located on the white label above, usually on the back of the machine.

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