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Customer Care

Visual LearningWe are here to help in any way we can! We offer an extensive Stain Removal Guide, How-To Videos, and hundreds of answers to Frequently Asked Questions to help you immediately. Below are tools to find replacement parts, user guides, or nearby service centers. If you cannot find your answer here, please feel free to contact us directly. And of course, don't forget to Register Your Product to be notified of any updates!

Product Support

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Parts & Supplies

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OTHER HELPFUL RESOURCES

STAIN REMOVAL GUIDE:

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Where's my model number? 


On machines:
the model number can be found on a white label like this. It is usually located at the lower back of the machine, underneath it, or behind the cleaning tanks.
model-on-label

On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:
item-on-chemical

 

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Located on the white label above, usually on the back of the machine.
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