Rated 1 out of 5 by jj Motor on brush stopped working 2nd time used.
For no reason at all the motor for the brush stopped working. I live by 2 large towns but they have the repair stations in small towns in the middle of nowhere!!? Now I will have to earn my warranty with a 180 mile drive.
April 7, 2014
Rated 5 out of 5 by Nisa Worth every penny!!!
Bought this and exceeding my expectations! No complaints at all! Easy to use, easy to clean, and this thing really works! I have used The Rug Doctor in the past, but this one is better! I thought that the solution was pricey at first, but it's very concentrated, so it goes a long way....soooo happy with my purchase!
April 5, 2014
Rated 5 out of 5 by Joey fox Absolutely the best!
I have been using the smaller bissell carpet cleaner for years and it has done a great job. But then I ended up with 4 dogs and 2 of them shed and had to be potty trained. My mom ordered this carpet cleaner for me as a gift and I have to say it was the best investment that she could have made. It did such an amazing job that I took before and after pictures and had to show the rest of my family. I never write reviews but I felt this machine deserved one for sure. I would recommend it to anyone.
March 28, 2014
Rated 5 out of 5 by Noel82 Worth the price!
I call my Big Green "The Annihilator." There is literally no stain that this machine can't erase from existence. I recently cleaned a house with decades old carpet stains and by the end of the day the Big Green made it look brand spanking new. As of March 2014, I've been using it weekly for a year and there have been no hitches at all. Just make sure to clean the brushes every now and then!
The only real caveat is the price, but I can tell you that it is 100% worth it. I've probably saved thousands by not having to replace my carpets!
March 16, 2014
Rated 5 out of 5 by Bballmomof2boys Best Purchase Ever
To be honest I have not yet used my machine, but, I have rented this machine from Lowes and told myself when my current Bissell stops working I am getting one of these. Well my current one did not stop working and there was a 1day Presidents sale that I could not pass up the great price. As I was waiting for it to be delivered my old one stopped working.
I love the way it cleans. Less time running from machine to sink multi times. Dries much faster. One of my carpeting is wool so it was hard to get the old machine to get all the water out and took forever to dry.
I have 3 Chihuahua's so I am grateful that this "rental" machine is an option that we can buy. I usually rent a machine 2-3 times a year just for a deep cleaning and now I have my own. Less time running back to the store to get it back in time.
Also the winters in Ohio are usually snowy and with salt being brought in it is and use it on the linoleum as well.
You will not be disappointed on your purchase. I purchased the one with all the attachments and cleaning solutions. Figured for about $50 more that was a better deal.
Hope this helps you on your decision. Highly recommended!!
March 12, 2014
Rated 5 out of 5 by Mizzou52 Absolutely Amazing
I was going to hire someone to professionally clean my carpets but decided to buy this machine instead since the price would be covered in 2 professional cleaning.
I actually thought my upstairs office carpet was going to have to be replaced. The machine is amazing. My carpet looks like new. The rinse water in the machine was absolutely black. It got all the ground in dirt out and more. I used the basic cleaning solution recommended by the manufacturer. It was more than adequate to remove the tough stains.
I then used it downstairs on some speciality made area carpets that are 15 years old. They also came out looking like new.
I bought this on sale directly froim Bissell during the President's special but it would have been well worth full price.
My next step it to use it on my white couch which is looking dingy after many years. I am counting on the same results.
March 10, 2014
Rated 5 out of 5 by Very Happy Big Green Owner Great machine
I have 5 dogs and they have accidents. I have owned many cleaning machines by Bissell and Hoover. My Max Extract just broke after 4 years. It was an excellent cleaner but this time I bought the Big Green mainly because I am sick of emptying the dirty water many times during the cleaning process. Well let me just say that this machine is the best machine I have ever owned. It is well worth the money. It gets deep down into the carpet and removes anything that's in there. I can't believe how great my carpets look now after cleaning them in half the time. I was hesitant at first but this has been my best purchase EVER!!!! Not to mention it came with the professional grade cleaner and my carpets smell great. Not to mention that when I ordered directly from Bissell I got it in 2 days. I was astounded when I drove home from work and there it was sitting on my front porch.
March 2, 2014
Rated 5 out of 5 by A Montoya Great Product
This is an outstanding machine is works excellent on carpet and upholstery!
February 25, 2014
Rated 1 out of 5 by Bud from Kansas Great when it works
I purchased my big green machine in 06/12 and it has been working okay until today when I went to clean my rug and no cleaning fluid would come out. I called Bissell and they ran me through some lame tests and determined it was broken! Duh! Now comes the problem, the closest Bissell service center to me is 90 miles away. Great, now I am on my hands and knees cleaning up the dog puke from my rug. I live close to Topeka, KS, which is a good size town and they don't have a service center there. They have one in the small town of Manhattan, KS 90 miles from my house. What good is a 5 year warranty when you have to drive 180 miles to have it repaired. I will never buy another Bissell product again and neither should you. Buyer beware.
February 24, 2014
Rated 5 out of 5 by gregkap Big Green
Used the Big Green one time to clean a 21x21 ft room. Took me a few hours to clean but it did a great job. Would not believe the dirt it picked up even after a professional cleaned it 6 months earlier. This machine is not hard to use and is sure easier on my backthan the older Bissell steam cleaner I used to have. Would strongly recommend this machine to anyone.
February 12, 2014
Rated 5 out of 5 by Marine Mom 23 Love My Big Green
WOW what a machine this is. I just love it. This is a Birthday present for myself I order this yesterday 1/23/2014 and It arrived today 1/24/14 and free shipping Can't beat this deal. As soon as the machine was unpacked I was cleaning my carpets I cannot believe how great they look. I have 130lb Rottie that brings in a lot of dirt on his feet even after I try to wipe them off. This machine is by far the best I have ever used. It will give you a work out but it was well worth it .Im telling you they look brand new I have never written a review before, but couldn't wait to give this 5 stars. Usually I have buyers remorse after spending this much money on something but not this time I'm just so happy with it. Easy to use love the forward and back motion for cleaning and sucking up the dirty water..Carpets were dry in no time
Water stayed hot the whole time Hope this helps if you are on the fence about purchasing this great carpet cleaner
February 10, 2014
Rated 5 out of 5 by SataiTuck Bissell, you've hit a grand slam home run!
Rented one for the first time last year to clean my grandparent's carpets. They had a very high traffic area, and lots of spots. The Big Green cleaned it all up. Their carpets look beautiful and clean. I also cleaned my cousin's carpets and got the same results. For the third time, I rented one to do a classroom at my cousin's school and my living room. Every time, the water was so disgusting. I was so happy to see that though, since those are the results you should get if your carpets haven't been cleaned in a long time. Bissell, I want to thank you so much for this incredible machine. When I have enough money, I'm definitely going to buy one! Keep up the great work!
February 8, 2014
Rated 5 out of 5 by PuppyLuv OMG IT POWERS THROUGH TOUGH STAINS
Rented this machine from a PET SMART and it plowed through stains that our professional carpet cleaner said were impossible to remove. Definitely worth the investment and definitely going to purchase one out right.
February 3, 2014
Rated 5 out of 5 by Jim Fantastic Machine
I bought the Bissell Big Green Cleaning Machine in December of 2013 after considerable research. I prefer to buy once and cry once. Bissell surely named this machine correctly. It does a fantastic job of deep cleaning. I have hired professionals to clean our carpets as well as using other machines available for rent. The Bissell product it better than them all. I was afraid I was going to have to replace our 12 year old carpet, but we will enjoy them for years to come after buying the Big Green Deep Cleaning Machine. Thanks for a great product.
February 3, 2014
Rated 5 out of 5 by Anothersatisfiedcustomer The Doctor is out
Rented this product based on research and reviews from this sight. Will never use another. It's quite refreshing to use a product that not only lives up to my expectations, but blows them away! I will definitely be buying this machine. We have two adults, two toddlers, two dogs and two cats. While I have done my best with a smaller steam cleaner and regular vacuuming, I was amazed at the stains the BigGreen removed. Bissell just saved us about three to five thousand dollars. Thank you. This is a well built and quality machine, and saying it does a good job is like saying water is wet.
February 2, 2014
Rated 5 out of 5 by ChezJfrey Big Green Machine Shines
Have animals and kids and looks more cost-effective to buy a machine, rather than continually hire out or rent. I just received it and have cleaned two rooms so far. Fantastic results...carpet looks new and as if a professional did the job. I am impressed and glad I made the purchase.
Go slow, add a no-solution rinse pass and follow with a dry pass to pick up remaining moisture and not leave dirt-catching residue.
January 27, 2014
Rated 5 out of 5 by Wineguy66 Great machine backed up by great customer service
My first experience with Bissell products and customer service began a few years ago with the purchase of the ProHeat Deep Cleaning System 25A3. About nine months into my purchase the machine stopped drawing clean water from the tank, I called customer care and after trying several things it was determined that I needed a replacement water tank so they sent me one no charge. The replacement water tank worked for several months but then it suffered from the same issue as the original tank but unfortunately the warranty period had expired at this point and I didn’t want to put any more time and money into this machine. I was determined to find another carpet cleaner (not another Bissell product of course), so I spent many weeks researching products and found that my end result kept pointing me back to Bissell and their Big Green Deep Cleaning Machine (Deep Cleaner 86T3). Now I was very hesitant at purchasing another Bissell product after my first experience and was even more hesitant about spending four times the money as well, but after reading all the reviews and counting on the fact that it came with a five year warranty I was confident that this was the right purchase. I purchased the Big Green and used it probably six times over the past year without issue, and it worked great every time until after this past Christmas. I started cleaning with it as usual and within five minutes clean soapy water started pouring out from around the flow indicator (spinning black & white wheel). I reseated the tanks several times but the flow indicator continued spinning all on its own with water pouring from it and without me using the spray trigger. Needless to say I was very upset at this point having experienced yet another issue with a Bissell product, and a very expensive one at that. The first thing I did was send customer care an email about my issue and then started trolling through the Bissell website for answers to my problem and I assumed that they would advise me to take it to my local service center which unfortunately is 80 miles away. While waiting for a response from my email I took the liberty of calling my Bissell authorized local service center and was disappointed to hear the gentleman tell me that they "don’t like to service Bissell products under warranty" and that "Bissell products are not built very well" but I could drop it off and they would get back to me in a few months. At this point I was beginning to regret my purchase of the Big Green in a BIG way, until I checked my email the following day. I was absolutely ecstatic to hear back from Nick at Bissell customer care who told me to take a photo of the serial number sticker on my machine and another photo of the cut the cord and send the photos to him then he would send me a new machine. Within one week my new Big Green arrived and runs great, all my carpets are perfectly clean once again and Bissell customer care has completely renewed my faith in Bissell products and customer service. This has been the best customer service experience I have ever had with any product purchase, I give Bissell Customer Care service ten stars. Thanks again Nick, you are the man.
January 18, 2014
Rated 5 out of 5 by Deb Excellent
I purchased this rug cleaner based on other reviews an was not disappointed. This is by far the best cleaner I have ever had. My carpet looks brand new. We'll worth the money, no regrets at all.
January 16, 2014
Rated 5 out of 5 by DiHard Rug is clean :)
Easier to use then the one you rent at King Soopers. Cleans very very well. Carpet dried in no time at all which means it removes excess water and cleaning fluid completely. Glad we bought it!!!
January 12, 2014
Rated 5 out of 5 by macscottie LOVE the Big Green Machine!!!
I was on the fence about purchasing this carpet cleaner and on one occasion could have gotten it cheaper on Amazon but didn't. I could kick myself now! I bought it while it was onsale on the Bissell website. I had just cleaned our carpets with an old carpet cleaning machine that is about 6 years old but still worked. The Big Green was so easy to use and you really don't need to read the directions to get up and running. I see a lot of reviewers saying it is heavy and hard to move. It is a little cumbersome to move around but I had no trouble with it. The cleaner pulled so much dirt and dog hair out of the carpet even though I cleaned it at least twice a year with my old carpet cleaner. This machine made the carpets look and feel CLEAN and our carpet it at LEAST 20 years old! The next day I even noticed a "dirty" strip where I had missed a spot in the living room. I pulled the machine back out and cleaned that area and also an area our dog had an accident on. This machine cleaned EVERY dog accident in the carpet. In the past the areas would look with the old carpet cleaners but eventually reappear. This took out EVERY stain! He actually went to a new area and room because the smell and stain was out where he normally went on the rare occasion. I also cleaned our dining room chairs and tried it out on our microfiber sofa and it worked well with both. I did purchase the turbo brush seperately and it works well with the machine. The carpets also dried in record time. This machine pulls out most of the water and the blowdryer under the unit helps the carpet dry faster. This machine is worth every penny I spent on it!
January 12, 2014
Rated 5 out of 5 by Frank1023 Best Carpet Cleaner I Have Ever Used
I have used a lot of different carpet cleaners and this is hands down the best. I was worried about spending so much on it but once I used it I realized it was well worth the money. Don't waste your money on other machines. The Big Green Machine is well built and works great. It did a better job than calling a company to clean my carpets. I would highly recommend the Big Green Machine.
January 11, 2014
Rated 5 out of 5 by rbwoodlawn A workout but well worth it!
I anxiously awaiting delivery and started right after it arrived. Since there is no assembly required it was easy. But...I never gave a thought to the weight of the machine.
I had just shampooed, then rinsed the carpets using a Kirby shampooer and Hoover carpet cleaner but what this machine dug out amazed me!!! I thought the carpets were clean and found there was a lot left. To the point that the sucked up water actually was somewhat thick. I spent two days doing the carpets as I had to take a break. Like I said, this is NOT a lightweight unit and I have some leg and back issues but I'm not sorry in getting this.
What I am sorry about is that all the neighbors are banging on my door wanting to use it. Last I seen, it was two doors down on the other side of the steet!
January 9, 2014
Rated 5 out of 5 by Gottaluvuk Amazing Deep Cleaner Machine
AMAZING, SIMPLY AMAZING, not kidding, it really is! It got stains out I never thought would ever come out. I have tried other deep cleaning machines and they were still there, This machine takes them up with ease and the carpet dries SO fast! I LOVE THIS DEEP CLEANING MACHINE!!!! I am really glad I made the purchase, it was well worth the extra expense over the cheaper machines. You won't regret this purchase! I promise!
The only issue I would have is the hose attachment does not have much suction. I expected it to work much better than it does however that is what the little green is for anyway.
January 9, 2014
Rated 5 out of 5 by cleanfreak Worth every penny!
After hiring several carpet cleaning companies that claimed my carpet would look like new after they were done with it I decided to make an investment and buy the Big Green Machine. I will NEVER hire another company because this carpet cleaner is amazing!!
January 8, 2014
Rated 5 out of 5 by a full house BEST Thing I ever bought
With a toddler and pets we are constantly cleaning our carpets. Seems the smaller cleaners purchased at stores died after about a year or so. We rented a Green Machine and decided it worked so well, we bought our own. I add a small amount of hydrogen Peroxide to the cleaning solution for a better clean. Well worth your money. If you want to try it out first you can rent them at Lowe's
January 8, 2014
Rated 3 out of 5 by APPLEHOUSE 96 Big Green
I really liked this machine, but I returned it! It did a wonderful job, but for me it was just TOO big and Too heavy! I want to get another one from Bissell but I just couldn't handle this machine. Sorry for the "downer" review but you need to know it is a BIG machine!
January 5, 2014
Rated 5 out of 5 by Patricia Love It!!!
I absolutely love this machine. I have tried many different carpet cleaning machines over the years and purchased this one as a last chance to find one that actually works. I am so happy I decided to give it a try. I have a small zoo and they make messes, have accidents and get sick from time to time. My house is mostly carpeted so there's no way the carpet is going to be saved from these occasional mishaps. As stated I have tried a ton of carpet cleaners over the years and none of them have come close to getting my carpet as clean as the Big Green did. This carpet cleaner left my carpets almost virtually dry and cleaner than professional cleaners have. It took me some time to clean several rooms but it was well worth it. The water tank holds plenty of water so you aren't constantly stopping and refilling it. The hot tap water truly stays hot even though this cleaner doesn't heat the water. I went over the same areas several times because I have so many old stains I've never been able to get out. Although I was unable to get 100% of the stains out it is no fault of the Big Green it's simply because they had been there for many years despite professional cleaning and all the products I tried on them. That being said my carpet looks fantastic considering what I started with. Wish I had had this machine a long time ago. It is heavy and not the easiest to get up and down the stairs but at 60 plus I was able to manage it without a lot of trouble. I noticed several reviews said it was noisy. I didn't find it to be unusually loud considering how powerful it is. Bottom line it's pricey but worth it and I would recommend this machine to anyone without reservation. Now if I can find a small portable that works just as good for cleaning up mishaps when they happen I'll be set.
January 2, 2014
Rated 5 out of 5 by Ronbo Couldn't Believe It!
Ordered on Thursday, it was on my doorstep Friday. A little leary because I live in a double wide manufactured home. (particle sub-floor does not do well with moisture). I am honestly impressed. It arrived at 1:30. My carpets were clean and dry by 6:00! Very impressed that the vacuum picked up so much water. Now two weeks later, my floors did not buckle. And my carpet is new! If you are on the fence about this, don't be. I consider this one of the best investments I have ever made... Very Happy!
January 1, 2014
Rated 5 out of 5 by Olivia Better than professional
Having 2 dogs I have my carpets cleaned a few times a year. However, the carpet was getting older and it never seemed to be clean enough. I bought the Big Green Deep Cleaning Machine to remove pet stains. What a shock to see how much cleaner I could get the carpet than the professional carpet cleaners I was paying. I did have to work over traffic areas a few times but the carpet now seem to be the original color and I am thrilled. From now on I will do my own carpet cleaning and will save money and do it when it is convenient for me. All in all a great machine.
January 1, 2014
Rated 5 out of 5 by ashr705 Excited & Scared...
I did a lot of searching and reviewing before I bought a carpet cleaner. After I made my purchase of the Big Green Deep Cleaning Machine I was super excited and couldn't wait for it to be delivered...but I was also scared. What if it wasn't as good as what was said/shown? What if I hated it after purchase? Big Green was delivered and I used it and was more than satisfied! I have NEVER used such a great carpet! I love everything about it (except the cord wrapping)! It has great power and cleaning the stain the I tried to get up by hand! It is amazing and recommend it to everyone!
December 31, 2013